Service with Engagement
Fifteen years ago CHIC was launched to support and assist landlords in the housing sector, to efficiently procure the asset management goods and services they need. Seven founder members created CHIC, but always with the intention others could join and through collaboration CHIC might grow, to benefit its members tenants.
Fast forward to today: CHIC has grown to over 280 members and 1,300+ suppliers, offering eight service pillars and managing 40+ frameworks and Dynamic Purchasing Systems (DPS). This growth has been driven by our continued commitment to deliver efficiencies, cost savings and a strong supply chain dedicated to working in the housing sector. As a consortium, we are always willing to go the extra mile to make a difference in our sector.

My Role
I’ve been asked to shed light on my role as Head of Member Services for the South, what we do, how we engage and what it means for everyone involved.
I like to think of CHIC as a layered support network. From procurement and technical expertise to commercial, marketing and data insights, our team works as an efficient service provider. At the frontline, I collaborate with a dedicated member services team to support and guide our members.
You’ll often find us exhibiting or attending events across the UK, particularly in the housing sector, engaging in discussions on key industry challenges and working closely with our suppliers.

Key Industry Developments
Recent changes have brought a series of significant regulatory and funding updates, including:
• The Building Safety Act
• The Procurement Act (originally set for October 2024, now delayed to February 2025)
• Wave 3 of the Social Housing Decarbonisation Fund
These changes are at the forefront for many members as they navigate funding uncertainties and the evolving legislative landscape.

Supporting Members Across the South
As Head of Member Services for the South, my role involves engaging with members across the South of England. While I frequently travel to see members, I also regularly utilise ‘Teams’ to listen, advise and support members in accessing our frameworks, whether through Direct Award or Mini-Competition.
One of our most impactful services helping members is Decarbonisation. Through the Healthy Homes Framework, we have ongoing conversations about retrofit projects, procurement strategies and funding requirements. These discussions, and subsequent framework use, help members align their bids with regulatory expectations while ensuring timely and effective project delivery.
For me, the real impact happens at the operational level, where plans turn into actions. CHIC plays a crucial role in facilitating service delivery for our members customers, ensuring that contracts are executed efficiently and that members receive the best possible outcomes.
For example, at a recent project site with one of our suppliers, we focused on tenant engagement, helping residents understand the planned External Wall Insulation (EWI) works. Given the intrusive and noisy nature of the project, clear communication was essential. Through our Managed Service, CHIC supported the member throughout the contract, ensuring smooth execution and positive outcomes for all stakeholders.