Integrated Solutions at City Plumbing: Supporting CHIC Members
Integrated Solutions at City Plumbing provides repair and maintenance material solutions tailored to the needs of CHIC members and the wider social housing sector. By offering a range of products and services, the focus is on improving first-time fix rates, increasing operational efficiency and enhancing resident satisfaction. With a strong track record in the field, the company continues to expand its supply chain and support services, ensuring that social landlords have timely access to the latest technology and expertise.
Comprehensive Supply Chain Support
Registered Providers benefit from a robust supply chain, supported by over 360 branches nationwide and dedicated distribution hubs. These hubs provide access to approximately 37,000 plumbing, heating, spares, electrical and renewable technology products. Daily deliveries ensure that materials arrive when and where they are needed, helping housing providers complete repairs and maintenance efficiently. The company’s expanding supply chain guarantees continuous access to new products and innovations that align with the evolving needs of the sector.
Partnerships with Trusted Brands
CHIC members can access a network of well-established brands, including City Plumbing, PTS, Direct Heating Spares, National Shower Spares, The Underfloor Heating Store, The Bathroom Showroom, Plumbworld, PlumbNation, and Commercial Hub. The combination of in-house distribution hubs and a dedicated fleet of delivery vehicles ensures a reliable supply chain that supports housing providers in delivering essential services to residents.
Resident-Centric Approach
Understanding the importance of resident engagement, Integrated Solutions at City Plumbing is a member of Tpas and TPAS Cymru, enabling direct collaboration with housing providers and residents to shape effective solutions. The company also supports the Stop Social Housing Stigma campaign, providing training for customer service teams and operatives to reduce stigmas associated with social housing residents.
Energy Efficiency and Retrofit Support
To assist CHIC members in meeting decarbonisation goals, Integrated Solutions at City Plumbing offers a range of energy-efficient solutions. These include air source heat pumps, ground source heat pumps, solar PV, solar thermal, underfloor heating, wastewater heat recovery, mechanical ventilation heat recovery, biomass boilers and EV charging. A fully indemnified in-house technical design team is available to provide impartial advice and guidance to support informed decision-making on retrofit projects.
Technology and Data-Driven Solutions
By embedding technology into its supply chain, Integrated Solutions at City Plumbing helps registered providers streamline their operations. Digital solutions ensure that operatives have the right parts in hand, management teams have access to relevant data and overall processes remain efficient. Established relationships with manufacturers and suppliers also ensure that social landlords have access to the latest products and innovations available on the market.
Proven Track Record in Supporting CHIC Members
As a trusted partner, Integrated Solutions at City Plumbing works closely with CHIC and its members, supplying materials valued at over £15 million annually. This includes the delivery of more than 9,000 boilers, over 20,000 bath suites, approximately 1,000 monitored systems and around 25,000 gas spares each year. These figures highlight the scale and reliability of the company’s operations, ensuring CHIC members can access the materials they need efficiently and cost-effectively.
For more information, visit: www.integratedsolutions.co.ukLinkedIn: https://www.linkedin.com/company/integrated-solutions-at-city-plumbing
