Case Study

Raising the Standard for Responsive Repairs
CHIC supported Stonewater, one of the UK's largest social housing providers, in procuring a responsive repairs service solution through its Dynamic Purchasing System (DPS). The DPS provided a compliant and efficient route to market, enabling Stonewater to quickly engage with suitable contractors while maintaining procurement transparency and regulatory compliance. Following a competitive process, Westmade was appointed to deliver responsive repairs services, helping Stonewater improve service delivery for residents and streamline maintenance operations.

The partnership demonstrates how housing providers can use flexible procurement frameworks to secure high quality services while reducing procurement complexity and timescales. Stonewater was able to identify a contractor aligned with its customer focused approach, supporting faster repairs, improved operational efficiency and better outcomes for residents.

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Thought Leadership

Why Strategic Procurement can be the Driver Behind Effective Asset Management“Strategic asset management” (SAM) is not just about spreadsheets, stock data, or investment programmes. Rather, it is about how to make smart, sustainable decisions to protect homes, strengthen landlords’ operations and, most importantly, improve residents’ lives.

In social housing, SAM is about managing homes as long term social and financial assets. It becomes the blueprint for balancing financial sustainability with quality services, ensuring that every property and every pound invested in it, contributes to a bigger mission – the provision of safe, affordable, and sustainable homes for people who need them most. 

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