In May 2022, CHIC hosted its first ‘round table’ thought leadership discussion to discuss its members views on current disrepair challenges. More recently, Damp and Mould problems have come to the fore in the sector and focused the Regulators interest in how landlords manage these issues.

CHIC thought it was therefore timely to run its second set of discussions in this series, to understand how CHIC’s members have responded to the Regulators questionnaire and what new initiatives are emerging.

The event was held on 9th February 2023 and attended by 81 stakeholders. This included 63 CHIC members from 37 Housing Associations and Local Authorities, together with supply chain representatives and CHIC colleagues.

Richard Blakeway, Housing Ombudsman, provided an overview of the issues from the cases reviewed by his service. Kieran Colgan, Director of ARK Consultancy (CHIC’s Managing Agent) provided an appraisal of the sectors responsibilities to ensure good housing and health for its customers.

Watch Richard Blakeway, Housing Ombudsman Overview 

Kieran Colgan, Director of ARK Consultancy – Presentation Slides 

Stakeholders then contributed to some vibrant roundtable discussions, centred around:

• Landlord culture
• Sector culture
• Strategic asset management
• Supporting tenants
• Innovation

A summary of the conclusions reached is set in this document 

Comments from the day

“Brilliant session this morning, thought provoking and assuring we are all on the same journey“

“Great insight from the speakers and excellent conversation around the tables”

“Great session today, thanks to you all for arranging”.