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Click here to download the SOCIAL_HOUSING_CROSSWORD_PUZZLE.pdf

The future of social housing was prudently addressed, following a riveting conversation held by Theresa Mays former chief of staff Nick Timothy at one of our own board awaydays, back in January.

Many believe that social housing is nearing the bottom of the agenda when it comes to the implications of Brexit and is being heavily overlooked.

Arguable, the main issue that the social housing sector is going to face is the logistical changes to supply chains. With materials like timber being heavily imported from the EU, many merchants have already begun contingency planning to maintain their sustainability, and have adopted the approach of stockpiling materials; however, it’s a very temporary solution

The overcomplicating of importing materials is set to have some implications on the affordability of social homes, whether this is going to be for the good or bad of renters in the UK.

But the question is, does anyone know what they are doing? Planning for the unknown is an impossible feat in all walks of life, let alone when looking to mitigate the effects of Brexit on an entire industry.

The potential knock-on effects are endless with the immediate ones possibly the most damaging. Will we begin seeing more or less jobs in the construction industry? Half of construction workers in London come from the EU and many have already gone back to avoid being ‘stuck’.

The effects that deal or no deal Brexit could be endless from temporary purchasing alternative materials to a complete logistical change, steering away from current just in time solutions.

Going from a blanket agreement to, well, who knows what, is going to be a huge change regardless of the specifics and the social housing market is inevitably going to learn to adapt no matter what comes its way; Deal or No Deal is just the beginning of something bigger.

With every future deal coming from UK Parliament, surely our government will do what is best for UK citizens? It is no secret that the UK has been in a housing crisis for some time now with the publication of reports like the Shelter’s “vision for social housing”.

Although the UK is going Brexit crazy, there’s no need to panic. CHIC has been actively collaborating with its members / suppliers to gather intel on what is the best course of action to mitigate the amount of disruption to the supply chain. 95% of Manufacturers and Distributors have already plans in place to mitigate for a No deal vote with the large majority being determined as low risk. (Testimonial from a supplier)

CHIC has engaged with it’s supply chain to ensure that members have contingencies in place for every aspect of property maintenance requirements.

CHIC’s Merchant Services Manager (maybe change it to Supply chain manager) is of the opinion that: “The worst thing that we in the social housing industry can do right now, is to put our heads in the sand and hope that this storm will pass us by. The first thing that will be affected will be supply chains, as we see in other sectors such as the automotive industry. Arguably if housing associations engage with purchasing groups, in respect of their suppliers, trends will be noticeable which means that steps can be taken to mitigate negative effects.”

As rightly pointed out purchasing groups such as CHIC, are better positioned to notice trends in the market that individual housing associations cannot see, and this is purely down to the number of suppliers each engages. Having a pool of suppliers providing the same type of service, normally via a framework, will allow members that purchase through that group a better understanding of where the market is going.

In these trialling times, co-operation is key, and instead of we can do it better, we need to do it better together.

The question is then, what has your association done to ensure that services will not drop.

Quote from Bournville to come: - need to chase giles again today.

If you are worried about the Brexit impact on your organisation, please give us a call.

CHIC Board Quarterly Update

CHIC’s Board of Directors held its quarterly meeting on Wednesday 26th March. The Board is made up of nine representatives from CHIC’s members and two independents, including the Chair, Amanda Long.

The Board’s roles are to set the strategic direction of CHIC, to ensure it continues to deliver outcomes commensurate with member requirements, and to monitor operational performance, delivered through a PCR2015 procured Service Provision Agreement with ARK Consultancy.

Key issues considered by the Board in March include:

• A review of CHIC’s current operational performance – where further growth in demand for the consortium’s services was examined.
• Financial performance to the end of February – with progress being in line with the year’s budget to date.
• The charitable contribution to be made to CHIC’s aligned charity CHIP, in June (before the end of CHIC’s 2024/25 financial year).
• The annual communication plan for 2025/26, setting out all the events that CHIC will be hosting or attending.
• The agenda for the inaugural Audit and Risk Committee, held this month.

In addition, the Board approved:

• A draft budget for 2025/26, which will see further additions to the CHIC operational team, reflecting the ongoing growth of CHIC. The final budget will be approved in June.
• Commissioning another round of stakeholder surveys – via email, follow up telephone calls and at CHIC’s Conference.
• The appointment of external consultants to undertake an independent review of service delivery under the Service Provision Agreement with ARK, in advance of a decision to extend the Contract for a further term. This is to ensure robust governance of the Contract prior to the need for a decision in June.
• The timelines for work on the update of CHIC’s current 5 Year Business Strategy (2021-2026) - based upon principles agreed at the Board’s Awayday held in February.

The Board agreed to meet again at CHIC’s Conference on 21st May, prior to the next formal quarterly meeting in June.

 

The Journey of the CHIC Modular Showhouse

A Practical Look at Modular Social Housing in the UK

With the UK’s housing challenges ongoing, finding better ways to deliver affordable homes is critical. One step in that direction came in early 2018 with the creation of the CHIC Modular Showhouse—a practical example of how modular construction can support the sector.

️ Early 2018 – Built with Purpose The CHIC Modular Showhouse was built to show what modular, offsite construction could offer. Energy-efficient and fully transportable, it was designed to demonstrate a practical, scalable housing solution.

 May 2018 – Launched at the CHIC Conference The Showhouse was first unveiled at the CHIC Conference at Worcester Warriors Stadium, where attendees saw first hand what modular housing could look like in practice. It drew interest from CHIC members and construction professionals.

️ June 2018 – On Display at CIH Manchester At the CIH Housing Conference in Manchester, the Showhouse reached a wider audience and sparked conversations about its potential to address affordability and sustainability in housing.

️ Late June – Early July 2018 – Doncaster Visit The Showhouse continued its tour at the Efficiency North Conference in Doncaster, highlighting how modular construction can help deliver homes quickly, cost-effectively and to a high standard.

 Permanent Home – Community Housing After the tour, the Showhouse was installed with Community Housing in Kidderminster, where it remained in use—not just as a structure, but as a working example of modular construction in action.

 April 2025 – Heading to Yorkshire In April 2025, the Showhouse will travel to Yorkshire for final photography to document its journey and long term impact. Here it will be used for its true purpose – as a permanent home.

 

Why It Matters

The CHIC Modular Showhouse shows that modular housing is a viable, proven option. It’s helped inform the sector, encourage innovation and demonstrate how modern methods of construction can play a role in addressing housing needs.

CHIC’s Newbuild Framework offers a range of MMC solutions, including fully modular, frame & panel and turnkey options. Learn more here: https://www.chicltd.co.uk/services/frameworks/newbuild/

 

 

 

 

Recent Contract Awards

Here is a look at some of the latest contracts awarded through CHIC, highlighting the wide range of services our members and partners provide. 

 

This Month’s Housing Updates

Scotland’s Heat in Buildings Bill Revived
Housing associations welcomed the Scottish government’s decision to reintroduce the Heat in Buildings Bill, aiming to decarbonise heating by 2045. The bill will set energy efficiency standards for homes and public buildings, support heat networks and reform EPCs. It remains technology neutral and supports a Social Housing Net Zero Standard. Originally proposed by the SNP-Green coalition, the previous draft was scrapped last month. (Source: Scottish Government via Inside Housing).

Wales Consults on Easing Heat Pump Rules
The Welsh government launched a consultation to change planning laws and make it easier to install air-source heat pumps and EV chargers. Proposed amendments include removing the current three-metre boundary rule and expanding permitted development rights. Improved tech has made noise concerns less relevant, prompting alignment with English regulations. (Source: Welsh Government consultation).

Treasury Urges Regulators to Cut Red Tape
The Treasury called on bodies like Natural England and the HSE to support growth by simplifying regulations. A policy paper claims current environmental and planning systems hinder investment and urges a shift toward pro growth reforms. (Source: HM Treasury policy paper).

£600m Pledged to Ease Construction Skills Crisis
Chancellor Rachel Reeves announced £600 million to train 60,000 new construction workers by 2029. The plan includes apprenticeships and bootcamps. It precedes expected cuts of £2bn to department spending. Construction employment remains below pre-crisis levels, with over 35,000 current vacancies. (Source: HM Treasury via Spring Statement preview).

Welfare Cuts to Hit 3 Million, Saving £3.4bn
The Spring Statement confirmed welfare reforms affecting over 3 million people. PIP eligibility changes will impact 800,000 claimants; cuts to the Universal Credit health element will affect 2.7 million. The government plans to raise standard UC rates above inflation from 2026, but health-related payments will be frozen until 2030. (Source: Office for Budget Responsibility)

 

 

 

 

 

 

 

Procurement Update for CHIC MembersCHIC remains committed to delivering robust, member focused procurement solutions that support the full spectrum of asset management services. Here’s the latest update on our procurement programme:
Mechanical & Electrical Framework - Now LiveWe are pleased to announce the official launch of the Mechanical & Electrical Framework, marked by a webinar with our framework partners and members on Tuesday 15th April 2025. This framework offers access to expert contractors covering installation, maintenance and servicing of M&E systems including heating, ventilation and electrical safety.

 Watch the full webinar recording here  View a 3-minute video summary by Chris Brockwell, Head of Member Services
Multiple Elements Framework - Extended DeadlineThe procurement process for the Multiple Elements Framework, which supports planned maintenance works, is now live. The tender submission deadline has been extended to 14th May 2025, giving potential suppliers additional time to participate.

Merchant & Materials Framework – Re-Procurement in Final PlanningWe are in the final stages of planning for the re-procurement of the Merchant & Materials Framework. Working in partnership with Efficiency North, we are refining the scope and documentation to ensure it meets the needs of members and complies with the Procurement Act 2023.

Planning Procurement
We have begun planning for the re-procurement of the following frameworks:
• Consultancy Services
• Decoration
• Lifting Equipment & Mobility Aids

Preparing for Future Frameworks
We are also undertaking initial scoping and risk assessments for upcoming procurement in the following areas:
• Asbestos and Abatement Services
• General Risk Assessment Services

Governance & ComplianceWe are currently updating our Conflict of Interest Declaration process to strengthen transparency across all procurement activities. Simultaneously, preparation of pipeline notices is underway for all forthcoming re-procurements.

Procurement Act 2023 – Template UpdatesTo ensure alignment with the Procurement Act 2023, we are continuing to update all relevant procurement templates and documentation. These updates will streamline processes and support compliant procurement routes for all members.

For more details on CHIC’s procurement programme, please contact Sam Domican, Director of Procurement, at tenders@chicltd.co.uk.

 

 

Smart, Compliant Heating Solutions for Social Housing: Supporting Sustainable Living with Neomitis

At Neomitis, we understand the unique challenges faced by Registered Providers of Social Housing—balancing resident comfort, energy efficiency, regulatory compliance, and cost-effective long-term maintenance. That’s why our latest innovations—the Efluid Electric Radiator and RTU Mechanical Room Thermostat—have been designed with your needs in mind.

These solutions offer practical benefits for housing associations, local authorities, and property management organisations working to improve the quality and sustainability of their housing stock while staying within budget.

Efluid Electric Radiator – Efficient Heating for Future-Ready Homes

The Neomitis Efluid Electric Radiator is more than just a modern appliance—it’s a smart investment in future-proof heating. Built for energy-conscious environments, this radiator combines advanced features with intuitive controls to help reduce tenants’ energy bills.

Why it works for social housing:

•   Energy Efficiency: Utilising mineral fuel technology and thermodynamic fluid, the radiator distributes heat evenly, reducing reliance on convection and lowering overall energy consumption.
•   Compliance and Smart Control: With a full-colour touchscreen and programmable modes like Comfort, Eco, and Frost Protection, it helps meet energy efficiency standards and empowers residents to manage heating effectively, supporting behavioural change.
•   Remote Management: The radiator can be controlled remotely through the free MYNEOMITIS app—allowing providers or caretakers to support vulnerable tenants or manage empty properties more efficiently. Facility managers are also about to suggest ways to combat fuel poverty through the free MYNEO BUILDING app.
•   Durability and Aesthetics: Its robust build and either white or anthracite grey finish make it suitable for a wide range of properties, offering both performance and longevity.
This solution is ideal for refurbishment projects or new developments where efficiency, tenant autonomy, and ease of use are key.

RTU Mechanical Room Thermostat – Simplicity, Safety, and Savings

For schemes where simplicity, cost-effectiveness, and reliability are critical, the Neomitis RTU Mechanical Room Thermostat offers an ideal solution.

Key social housing benefits:

•   Ease of Use for All Residents: With its large, easy-to-read dial and engraved temperature settings, it’s perfect for tenants of all ages, including those with visual impairments or limited dexterity.
•   Frost Protection: Maintains a minimum room temperature of 5°C to prevent frozen pipes—especially important in void properties or for safeguarding vulnerable residents during colder months.
•   Energy and Cost Efficiency: Helps control energy use by allowing accurate temperature setting without unnecessary complexity, contributing to lower fuel bills and reduced carbon footprint.
•   Seamless Replacement: Designed with a large footprint (90mm x 90mm), it easily replaces older mechanical thermostats, making it a smart, cost-effective upgrade for existing systems with minimal installation disruption.

Its voltage-free wiring and universal compatibility also make the RTU ideal for diverse heating systems across varied property portfolios.

Your Partner in Compliance and Comfort

Both the Efluid Electric Radiator and RTU Thermostat support the broader objectives of social housing providers:

•   Achieving net zero targets through smarter, more efficient heating
•   Improving resident well-being and reducing fuel poverty
•   Ensuring long-term maintenance savings and ease of management
•   Supporting regulatory compliance across your stock

With growing pressure to deliver homes that are energy efficient, comfortable, and future-ready, Neomitis is here to support your journey. Our products are designed not only for performance but for the practical realities of managing housing at scale.

E: contactuk@neomitis.com
W: www.neomitis.co.uk
T: Technical Assistance: +44 2071 250 236

 

 

 

 

 

 

 

 

 

bpha is a housing association that has a strong presence in Bedford but also operating in Oxfordshire and Cambridgeshire, managing 20,000 homes. Its mission is to provide high-quality, sustainable and affordable housing while fostering community connections. To uphold water hygiene standards and ensure Legionella compliance, bpha sought a specialist contractor via the CHIC Risk Assessments Framework.

In 2022, Total Environmental Compliance Ltd (TEC) was appointed to deliver a comprehensive programme of water hygiene compliance services, Legionella risk assessments and remedial works across 112 bpha properties. The contract was valued at £244,000 over a two-year period. bpha’s key priorities for this contract included improving service levels, increasing property access rates and securing a cost-effective solution. Additionally, the contract required swift mobilisation within three weeks.

The Project

 

TEC deployed a structured and thorough mobilisation plan to ensure a smooth transition. A dedicated Contract Manager and support team were appointed to oversee the process. The team collected and reviewed asset information, site contacts and existing Legionella risk assessments to gain a clear understanding of the scope of work. Resource and scheduling discussions were held to optimise contract delivery and ensure all tasks were efficiently planned.

To streamline operations, job tasks and visit schedules were integrated into simPRO, a field service management software. TEC also completed training on bpha’s CAFM system, Asprey, to align workflows seamlessly. Before the contract commencement, TEC prepared all necessary risk assessments and method statements, ensuring full compliance with safety regulations.

Communication with tenants and staff was a key priority. bpha issued introductory letters to staff and tenants, while TEC generated visit notifications for bpha tenants to inform them of scheduled inspections and works. Pre-start meetings were held to address any access challenges within the property portfolio, ensuring minimal disruptions during service delivery. A final review meeting validated all processes, data and information before officially launching the contract.

Following a successful two-year contract, TEC has been awarded a further two-year renewal with bpha, demonstrating the high-quality service delivered. TEC continues to provide additional social value by funding Christmas food hampers for vulnerable residents and offering Legionella awareness training to bpha caretakers and site managers. bpha employees also gain access to TEC’s Online Training Portal for a Basic Legionella Management course.

Results

 

The collaboration between bpha and TEC has led to significant improvements in Legionella compliance and water hygiene services. By enhancing communication, streamlining property access and implementing rigorous safeguarding policies, TEC has met bpha’s requirements effectively.

The contract’s success has reinforced the strength of TEC’s partnership with bpha, leading to its renewal and further opportunities to contribute to bpha’s community initiatives.

Testimonials 

 

Robyn Harvey, Projects Officer at bpha said: “We have been working with Total Environmental Compliance since 2022. After a successful two-year contract, we are delighted to extend our partnership for another two years. Their professionalism and exceptional customer service in water hygiene testing have been exemplary. Our primary contact, Ellie, is knowledgeable, transparent, and consistently professional. We have established an excellent line of communication with the team at Total Environmental Compliance, which ensures that our day-to-day operations run smoothly.”

Mark Drinkhill, Managing Director at Total Environmental Compliance said: “Total Environmental Compliance has found the CHIC framework invaluable. The structured approach of the CHIC framework allows us to streamline our processes, enhance our service delivery, and maintain a consistent level of excellence across all projects. Working with CHIC has enabled us to build strong partnerships and continuously improve our services, ultimately benefiting our clients and their communities.”