Financial Year End from the Chief Executive
I am pleased to report that CHIC has had another positive financial year, with overall spend by members work through CHIC increasing by 31% and a 73% increase in the number of trading contracts. This continued growth enhances our ability to deliver great value to both our members and suppliers. Over recent years we have continued to reduce average transaction fees paid by members and these are now in line with the strategic target set by CHIC’s Board, to balance service quality with affordability.
This year, CHIC welcomed 12% new members and expanded our geographical reach, particularly increasing our member services in London and the South East. Looking forward, we will see further 20% growth in spend for the new financial year and we are now recruiting to further strengthen our team.
34% of members now utilise 2 or more of our services and 49% have 2 or more contracts procured through CHIC.
As the CHIC Board primarily comprises member representatives, our strategy the Board sets remains focussed on the delivery of services responding to our members needs. We will be producing a comprehensive annual report in the early autumn, providing further details about CHIC’s performance in 2024/25. We will also publish a report on our important social value outcomes for the year, both directly and through our associated charity, CHIP.
Extension to ARK Agency Contract
CHIC’s day to day services are delivered under a Services Provision Agreement (contract) with ARK Consultancy Limited. CHIC’s Board reprocured this contract in early 2021, using the PCR 2015 Restricted Procedure. ARK was the successful tenderer and a 5 year contract commenced on 1st July 2021, so running until June 2026, however, the contract is extendable by a further 3 years and then a final 2, for a total of 10 years ending in 2031.
If the contract is to be extended CHIC has to give ARK 12 months notice, so for a 3 year extension from 2026 to 2029 a decision was required by the end of June 2025.
Over the last 6 months CHIC’s Board has undertaken a detailed review of ARK’s performance by reference to the contract requirements of CHIC’s Business Strategy. To support this important exercise of the Boards governance responsibilities, on behalf of all members, the Board received support and advice from independent consultants to seek reassurance that the services required are being delivered.
This independent advice was reviewed by the Board alongside discussions with ARK’s Board about its commitment to continue to support the growing services of CHIC for a further term.
At meetings in May and June, CHIC’s Board carefully reviewed all of the assessment feedback and advice received and decided it was appropriate to extend the contract for a further period of 3 years from July 2026 to June 2029. ARK remains fully committed to supporting CHIC and its members and supply chain partners over these forthcoming years.
Golf Day
We are pleased to share the success of the CHIC Charity Golf Day 2025, which took place on 2nd July at the Stratford Park Golf & Country Club. The event welcomed 21 teams from across our supply chain and proved to be an enjoyable and rewarding day.
Thanks to the generosity of all involved, we are proud to announce that the event raised over £6,000 in support of CHIC’s aligned charity, CHIP (Communities and Housing Investment in People). All proceeds will directly support CHIP’s ongoing work to improve the lives of individuals and communities through targeted investment and engagement.
ECO4 Webinar
Thank you to everyone who attended our webinar, “Discover How to Unlock ECO Funding for Property Upgrades.” Special thanks to our speakers Adrian Hussain (CHIC), Adrian Wright (Happy Energy), Steven Elmore (Freebridge Housing) and Jackie Leonard (CHIC) for sharing valuable insights into ECO4 funding, hard to treat properties and procurement approaches in Wales.
We hope the session helps support your decarbonisation and retrofit plans.
Secure Your Spot at HOMES UK 2025Book your exhibition space now in the CHIC Community Pavilion at HOMES UK, for 25-26 November 2025, at ExCel London.
Our pavilion brings together a range of supply chain partners, boosting opportunities for engagement with delegates. Enjoy a dedicated cafe area with free coffee and refreshments, attracting a steady stream of delegates for valuable networking opportunities.
Last year, our Pavilion welcomed over 1000 visitors; HOMES had a total of over 4,000 attendees. This year, we have expanded our space to enhance visitor flow and networking opportunities. Once again CHIC is located within the Unlock Next Zero area, adjacent to the stage.
Stand Details:
• 2m x 2m Exhibition Space with customised shell scheme graphics• Listed as a CHIC Partner• Pre and post-event promotion• Access to our Cafe area with free refreshments• Profile on the HOMES UK site and digital event guide• 10 exhibitor passes• Unlimited free guest invites
Limited spaces are available on a first come, first served basis, exclusive to CHIC supply chain partners. For questions, please contact Curtis at marketing@chicltd.co.uk.
Networking at Housing 2025The CHIC team had an excellent time attending the Housing 2025 conference last month. The busy event was a great opportunity to connect with colleagues from the housing and construction sectors. We are already looking forward to participating next year. If you had a chat with a member of the team and wish to continue the conversation, please email Mike Harris at mharris@chicltd.co.uk

Work Experience Placement: Mihir’s Journey to CHIC
After completing my master’s at the University of Birmingham, I was applying for jobs while working part time at the Hilton Garden Inn. Like many new graduates, I struggled to break into the UK job market due to a lack of local experience.
In January 2025, while setting up a meeting room for ARK Consultancy, I briefly met John Fisher. He noticed my interest in a company brochure and kindly took a moment to share insights about becoming a consultant. I asked if there might be an opportunity to shadow someone at ARK, even unpaid, in which he generously offered his card and encouraged me to follow up.
A few emails later and a bit of persistence paid off. By April, John had helped arrange an interview for an interim role with CHIC - and here I am. I’m now gaining hands on experience in asset management and procurement and I’m truly grateful for the support from the CHIC team.

This Month’s Housing UpdatesMajor Social Housing Retrofit Scheme Launches
The government has launched a £500 million retrofit programme aimed at upgrading 100,000 social homes with energy-efficient heating and insulation systems by 2030. The initiative focuses on reducing fuel poverty and meeting net zero targets, with funding available through local authorities and housing associations. (Source: UK Government)
Rising Material Costs Impact Construction Projects
Industry reports highlight continued inflation in key construction materials, including timber, steel, and cement, pushing project costs up by an average of 8% since the start of 2025. This has led to delays and budget revisions on multiple social housing developments across the UK. (Source: Construction News)
Innovative Off-Site Factory Opens in Manchester
A new off-site manufacturing facility specialising in modular social housing units has opened in Manchester. The factory aims to increase build speed and quality, producing up to 1,200 units annually. This investment is expected to boost local jobs and support sustainable construction practices. (Source: Offsite Magazine)
Planning Reforms Propose Streamlined Approval for Affordable Housing
The Department for Levelling Up, Housing and Communities has proposed reforms to simplify planning processes for affordable and social housing developments. The draft guidelines seek to reduce delays and encourage local authorities to prioritise housing delivery. Public consultation will run through August 2025. (Source: DLUHC)
Construction Sector Faces Labour Shortage Challenges
Recent surveys indicate that labour shortages continue to affect the construction industry, particularly skilled trades such as bricklayers and electricians. Employers are calling for enhanced training programmes and incentives to attract new workers, amid increasing demand for social housing. (Source: Build UK)
