CHIC CHAT




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Click here to download the SOCIAL_HOUSING_CROSSWORD_PUZZLE.pdf

The future of social housing was prudently addressed, following a riveting conversation held by Theresa Mays former chief of staff Nick Timothy at one of our own board awaydays, back in January.

Many believe that social housing is nearing the bottom of the agenda when it comes to the implications of Brexit and is being heavily overlooked.

Arguable, the main issue that the social housing sector is going to face is the logistical changes to supply chains. With materials like timber being heavily imported from the EU, many merchants have already begun contingency planning to maintain their sustainability, and have adopted the approach of stockpiling materials; however, it’s a very temporary solution

The overcomplicating of importing materials is set to have some implications on the affordability of social homes, whether this is going to be for the good or bad of renters in the UK.

But the question is, does anyone know what they are doing? Planning for the unknown is an impossible feat in all walks of life, let alone when looking to mitigate the effects of Brexit on an entire industry.

The potential knock-on effects are endless with the immediate ones possibly the most damaging. Will we begin seeing more or less jobs in the construction industry? Half of construction workers in London come from the EU and many have already gone back to avoid being ‘stuck’.

The effects that deal or no deal Brexit could be endless from temporary purchasing alternative materials to a complete logistical change, steering away from current just in time solutions.

Going from a blanket agreement to, well, who knows what, is going to be a huge change regardless of the specifics and the social housing market is inevitably going to learn to adapt no matter what comes its way; Deal or No Deal is just the beginning of something bigger.

With every future deal coming from UK Parliament, surely our government will do what is best for UK citizens? It is no secret that the UK has been in a housing crisis for some time now with the publication of reports like the Shelter’s “vision for social housing”.

Although the UK is going Brexit crazy, there’s no need to panic. CHIC has been actively collaborating with its members / suppliers to gather intel on what is the best course of action to mitigate the amount of disruption to the supply chain. 95% of Manufacturers and Distributors have already plans in place to mitigate for a No deal vote with the large majority being determined as low risk. (Testimonial from a supplier)

CHIC has engaged with it’s supply chain to ensure that members have contingencies in place for every aspect of property maintenance requirements.

CHIC’s Merchant Services Manager (maybe change it to Supply chain manager) is of the opinion that: “The worst thing that we in the social housing industry can do right now, is to put our heads in the sand and hope that this storm will pass us by. The first thing that will be affected will be supply chains, as we see in other sectors such as the automotive industry. Arguably if housing associations engage with purchasing groups, in respect of their suppliers, trends will be noticeable which means that steps can be taken to mitigate negative effects.”

As rightly pointed out purchasing groups such as CHIC, are better positioned to notice trends in the market that individual housing associations cannot see, and this is purely down to the number of suppliers each engages. Having a pool of suppliers providing the same type of service, normally via a framework, will allow members that purchase through that group a better understanding of where the market is going.

In these trialling times, co-operation is key, and instead of we can do it better, we need to do it better together.

The question is then, what has your association done to ensure that services will not drop.

Quote from Bournville to come: - need to chase giles again today.

If you are worried about the Brexit impact on your organisation, please give us a call.



Updates from CHIC

 
Financial Year End from the Chief Executive
I am pleased to report that CHIC has had another positive financial year, with overall spend by members work through CHIC increasing by 31% and a 73% increase in the number of trading contracts. This continued growth enhances our ability to deliver great value to both our members and suppliers. Over recent years we have continued to reduce average transaction fees paid by members and these are now in line with the strategic target set by CHIC’s Board, to balance service quality with affordability.
 
This year, CHIC welcomed 12% new members and expanded our geographical reach, particularly increasing our member services in London and the South East. Looking forward, we will see further 20% growth in spend for the new financial year and we are now recruiting to further strengthen our team.
 
34% of members now utilise 2 or more of our services and 49% have 2 or more contracts procured through CHIC.
 
As the CHIC Board primarily comprises member representatives, our strategy the Board sets remains focussed on the delivery of services responding to our members needs. We will be producing a comprehensive annual report in the early autumn, providing further details about CHIC’s performance in 2024/25. We will also publish a report on our important social value outcomes for the year, both directly and through our associated charity, CHIP. 
 
 
Extension to ARK Agency Contract 
CHIC’s day to day services are delivered under a Services Provision Agreement (contract) with ARK Consultancy Limited. CHIC’s Board reprocured this contract in early 2021, using the PCR 2015 Restricted Procedure. ARK was the successful tenderer and a 5 year contract commenced on 1st July 2021, so running until June 2026, however, the contract is extendable by a further 3 years and then a final 2, for a total of 10 years ending in 2031.
 
If the contract is to be extended CHIC has to give ARK 12 months notice, so for a 3 year extension from 2026 to 2029 a decision was required by the end of June 2025.
 
Over the last 6 months CHIC’s Board has undertaken a detailed review of ARK’s performance by reference to the contract requirements of CHIC’s Business Strategy. To support this important exercise of the Boards governance responsibilities, on behalf of all members, the Board received support and advice from independent consultants to seek reassurance that the services required are being delivered.
 
This independent advice was reviewed by the Board alongside discussions with ARK’s Board about its commitment to continue to support the growing services of CHIC for a further term.
 
At meetings in May and June, CHIC’s Board carefully reviewed all of the assessment feedback and advice received and decided it was appropriate to extend the contract for a further period of 3 years from July 2026 to June 2029. ARK remains fully committed to supporting CHIC and its members and supply chain partners over these forthcoming years. 
 
 
Golf Day
We are pleased to share the success of the CHIC Charity Golf Day 2025, which took place on 2nd July at the Stratford Park Golf & Country Club. The event welcomed 21 teams from across our supply chain and proved to be an enjoyable and rewarding day.
 
Thanks to the generosity of all involved, we are proud to announce that the event raised over £6,000 in support of CHIC’s aligned charity, CHIP (Communities and Housing Investment in People). All proceeds will directly support CHIP’s ongoing work to improve the lives of individuals and communities through targeted investment and engagement.
 
 
 
 
ECO4 Webinar
Thank you to everyone who attended our webinar, “Discover How to Unlock ECO Funding for Property Upgrades.” Special thanks to our speakers Adrian Hussain (CHIC), Adrian Wright (Happy Energy), Steven Elmore (Freebridge Housing) and Jackie Leonard (CHIC) for sharing valuable insights into ECO4 funding, hard to treat properties and procurement approaches in Wales.
 
If you missed the session or would like to watch it again, the full recording is available here: https://www.youtube.com/watch?v=KWsvwP4gql4&t=3s
We hope the session helps support your decarbonisation and retrofit plans.

 

Secure Your Spot at HOMES UK 2025Book your exhibition space now in the CHIC Community Pavilion at HOMES UK, for 25-26 November 2025, at ExCel London.

Our pavilion brings together a range of supply chain partners, boosting opportunities for engagement with delegates. Enjoy a dedicated cafe area with free coffee and refreshments, attracting a steady stream of delegates for valuable networking opportunities.

Last year, our Pavilion welcomed over 1000 visitors; HOMES had a total of over 4,000 attendees. This year, we have expanded our space to enhance visitor flow and networking opportunities. Once again CHIC is located within the Unlock Next Zero area, adjacent to the stage.

Stand Details:

•  2m x 2m Exhibition Space with customised shell scheme graphics•  Listed as a CHIC Partner•  Pre and post-event promotion•  Access to our Cafe area with free refreshments•  Profile on the HOMES UK site and digital event guide•  10 exhibitor passes•  Unlimited free guest invites

Limited spaces are available on a first come, first served basis, exclusive to CHIC supply chain partners. For questions, please contact Curtis at marketing@chicltd.co.uk.

 

Networking at Housing 2025The CHIC team had an excellent time attending the Housing 2025 conference last month. The busy event was a great opportunity to connect with colleagues from the housing and construction sectors. We are already looking forward to participating next year. If you had a chat with a member of the team and wish to continue the conversation, please email Mike Harris at mharris@chicltd.co.uk

 

Work Experience Placement: Mihir’s Journey to CHIC
After completing my master’s at the University of Birmingham, I was applying for jobs while working part time at the Hilton Garden Inn. Like many new graduates, I struggled to break into the UK job market due to a lack of local experience.

In January 2025, while setting up a meeting room for ARK Consultancy, I briefly met John Fisher. He noticed my interest in a company brochure and kindly took a moment to share insights about becoming a consultant. I asked if there might be an opportunity to shadow someone at ARK, even unpaid, in which he generously offered his card and encouraged me to follow up.

A few emails later and a bit of persistence paid off. By April, John had helped arrange an interview for an interim role with CHIC - and here I am. I’m now gaining hands on experience in asset management and procurement and I’m truly grateful for the support from the CHIC team.

 

This Month’s Housing UpdatesMajor Social Housing Retrofit Scheme Launches
The government has launched a £500 million retrofit programme aimed at upgrading 100,000 social homes with energy-efficient heating and insulation systems by 2030. The initiative focuses on reducing fuel poverty and meeting net zero targets, with funding available through local authorities and housing associations. (Source: UK Government)

Rising Material Costs Impact Construction Projects
Industry reports highlight continued inflation in key construction materials, including timber, steel, and cement, pushing project costs up by an average of 8% since the start of 2025. This has led to delays and budget revisions on multiple social housing developments across the UK. (Source: Construction News)

Innovative Off-Site Factory Opens in Manchester
A new off-site manufacturing facility specialising in modular social housing units has opened in Manchester. The factory aims to increase build speed and quality, producing up to 1,200 units annually. This investment is expected to boost local jobs and support sustainable construction practices. (Source: Offsite Magazine)

Planning Reforms Propose Streamlined Approval for Affordable Housing
The Department for Levelling Up, Housing and Communities has proposed reforms to simplify planning processes for affordable and social housing developments. The draft guidelines seek to reduce delays and encourage local authorities to prioritise housing delivery. Public consultation will run through August 2025. (Source: DLUHC)

Construction Sector Faces Labour Shortage Challenges
Recent surveys indicate that labour shortages continue to affect the construction industry, particularly skilled trades such as bricklayers and electricians. Employers are calling for enhanced training programmes and incentives to attract new workers, amid increasing demand for social housing. (Source: Build UK)



Upcoming Events

 
 
 
 
 
 
 



Procurement Updates


Procurement Update for CHIC MembersBy Sam Domican, on behalf of the CHIC Procurement Team

At CHIC, we remain committed to delivering robust, member focused procurement solutions that support the full spectrum of asset management services. I’m pleased to share the latest developments from our procurement programme and team.
 

Multiple Elements Framework – Tenders Closing
The procurement process for our Multiple Elements Framework, which supports planned maintenance works, is now moving to award. Tenderers will be notified shortly of the evaluation outcomes.

Merchants & Materials Framework – Re-Procurement Underway
We are working closely with Efficiency North on the re-procurement of our Merchants & Materials Framework. Together, we are refining the documentation and scope to ensure compliance with the Procurement Act 2023 and to align with our members current and future needs.

Decoration Framework – Coming Soon
We are entering the final planning stages for the Decoration Framework, with a formal tender launch approaching shortly. We will share further updates as the opportunity progresses.

Frameworks in the Procurement Planning Stage
Initial planning is now underway for the following frameworks, to replace existing ones in the final stages of their term:
• Consultancy Services
• Lifting Equipment & Mobility Aids

Upcoming Procurement – Compliance Services
We are also in the early stages of scoping and supplier engagement for a comprehensive Compliance Framework. This may include lots and sub-lots covering:
• Audit
• Water Hygiene
• Asbestos and Abatement Services
• General Risk Advisory Services

 

Team Update – New Starter and Promotions
Please join me in welcoming our new starter in CHIC’s Procurement Team Nu’Aimaan Shaikh as a Procurement Officer. Here's a brief introduction from Nu’Aimaan himself:

“I’m Nu’Aimaan and I’ve joined CHIC from Leicester City Council where I spent time as a Procurement Officer and Finance Officer. Before this I studied Law at Oxford Brookes University and also worked in the Banking sector. I really enjoy travelling with my wife – we’ve visited 7 countries this year already and we’re hoping for more! I look forward to supporting CHIC members.”

We are also pleased to announce the following internal promotions:• Ian Mackinnon has been promoted to Head of Strategic Procurement, where he will lead on major programmes and new framework procurement. (imackinnon@chicltd.co.uk)
Mike Ivory has been promoted to Head of Operational Procurement, overseeing framework delivery and service development. (mivory@chicltd.co.uk)
 Riten Aghera has been promoted to Senior Procurement Manager, reflecting his continued responsibilities across key procurement projects. (raghera@chicltd.co.uk)

For more details on CHIC’s procurement programme, please contact Sam Domican, Director of Procurement, at tenders@chicltd.co.uk.

 



Supply Chain Updates - ARK

New Electrical Safety Regulations for Social Housing: What You Need to Know
Written by Leon Storer, ARK’s Director of Technical Services
 
In a decisive move to improve safety standards across England’s social housing, the UK Government has announced new regulations that will bring mandatory electrical safety checks into the social rented sector. This follows a robust consultation process and growing public demand for stronger protection, especially in the wake of tragic incidents like the Grenfell Tower fire and the death of two-year-old Awaab Ishak.
 
So Why Now?
 
Until now, mandatory electrical installation checks were only required in the private rented sector. But with mounting evidence of inconsistent safety practices in social housing and Landlords being downgraded due to poor compliance standards, the Government has recognised the urgent need to close the gap. A 2021 working group laid the groundwork, and by June 2025, the Government formally responded with a clear plan: elevate safety standards and align them across all rental sectors.
 
What’s Changing?
 
From November 2025, all registered providers of social housing in England will be required to:
 
-   Conduct electrical installation checks at least every five years.
-   Perform regular testing of electrical appliances provided under the tenancy (commonly known as PAT testing).
-   Social landlords will be obliged to complete any remedial electrical works following an inspection, within 28 days
-   Respond to emergency hazards within 24 hours, as part of the broader reforms under Awaab’s Law
-   Maintain comprehensive records of all electrical inspections and make these available to tenants upon request
 
These changes are backed by draft statutory guidance and will be enforceable through tenancy law, giving tenants the right to seek redress if landlords fail to comply. See more information here: Government response: Electrical safety in the social rented sector – proposals to extend regulations – GOV.UK
 
Implementation Timeline and Compliance
 
Existing Properties: Social housing providers have until May 2026 to ensure all existing properties have compliant electrical installation condition reports (EICRs). Properties will be prioritised based on risk assessment, with older properties and those with known issues addressed first.
 
New Tenancies: From November 2025, all new tenancies must have valid electrical certificates before occupation.
 
Phased Approach: The regulations will be introduced for new tenancies first (November 2025) and then for existing tenancies six months later (May 2026) to allow landlords time to implement changes and manage increased demand on the electrical sector.
 
Public Support and Policy Backing
 
The consultation received 119 responses, with overwhelming support: 97% backed mandatory installation checks, and 83% supported appliance testing. The Government has committed to implementing these measures, with further phases planned to address additional hazards like fire risks and excess cold in the coming years.
 
Looking Ahead
 
This is more than a regulatory update, the Government’s message is clear: safety is non-negotiable, and social landlords must treat tenants with the care, urgency, and professionalism they deserve.
 
ARK understands the complexity of implementing these new requirements across diverse housing portfolios. Our comprehensive compliance support includes detailed operational readiness assessments, policy development aligned with the new regulations, staff training programmes, and ongoing compliance monitoring systems. With our team’s extensive experience in housing regulation and safety management, we can help ensure your organisation is fully prepared for this regulatory shift.
 
Don’t let November 2025 catch you unprepared – contact us today to discuss how we can support your compliance journey and help you exceed these new safety standards.
 
 



Awaabs Law Roundtable

Tackling Damp and Mould in London’s Aging Housing Stock

By Jennine Kirkwood, Head of Member Services (London)
 
London’s housing stock is among the oldest and most diverse in the UK, with a significant proportion built before 1945. Approximately 800,000 social housing properties are managed by 32 Local Authorities and Registered Providers (RPs), with high rise buildings (HRBs) making up 60% of that total. While this sector plays a vital role in providing affordable housing, much of it is now aging and in poor physical condition.
 
Key factors such as deteriorating buildings, inadequate upkeep, economic pressures and overcrowding have all contributed to the worsening issue of damp and mould, now one of the most serious challenges facing both private and social landlords. Beyond being a matter of housing quality, damp and mould directly affect residents' health, causing respiratory problems, skin conditions and in the most tragic cases, loss of life.
 
The case of Awaab Ishak, a two year old who died in 2020 from prolonged exposure to mould in his Rochdale home, is a heartbreaking reminder of the human cost of inaction. Despite repeated pleas from his parents, their social landlord failed to respond appropriately. Awaab’s death became a watershed moment for the social housing sector and led to the introduction of Awaab’s Law as part of the Social Housing (Regulation) Act 2023.
 
Under Awaab’s Law, coming into force on 27th October 2025, social housing landlords are now legally obligated to:
 
• Investigate reported hazards (including damp and mould) within 14 calendar days
• Provide a written report within those 14 days
• Address emergency hazards within 24 hours
• Take remedial action within fixed timescales
 
The law makes it clear that tenants are not to be blamed for the presence of damp and mould and that responsibility for addressing these issues lies squarely with landlords.
 
In response, several councils have already begun forming targeted damp and mould taskforces. Collaborative efforts with public health bodies, such as the NHS, are helping to identify homes where residents' health may be at risk. These partnerships aim not only to meet the legal obligations but also to reduce the strain on healthcare services and restore trust between landlords and tenants.
 
Long term improvement, however, requires more than compliance. A proactive, preventative approach is essential. Housing providers must move away from reactive repairs and towards robust, accountable asset management. This includes regular inspections, maintenance of roofing and drainage systems, ensuring suitable heating and ventilation, and crucially, engaging residents in understanding and implementing preventative measures within their homes.
 
To support this shift, CHIC and ARK Consultancy are hosting a dedicated roundtable event on Tuesday 17th September 2025 at 30 Euston Square, London.
 
This third instalment in our disrepair series is aimed at registered providers, especially those operating in London, as well as CHIC supply chain partners involved in damp, mould and disrepair remediation.
The agenda features expert insights on the legal responsibilities, preventative strategies and operational delivery. Sessions will explore tenant focused approaches, effective treatments, frontline challenges and practical steps toward compliance and cultural change. Informed presentations, case studies and Q&A discussions will provide attendees with takeaway knowledge and actions to enhance resident outcomes and drive sector wide improvement.
Jennine Kirkwood | jkirkwood@chicltd.co.uk
 
 
 



Social Value

CHIP in the Community
By Emma Macaulay, Social Value Manager

Community Chest Fund

One of the most rewarding parts of my role is seeing the impact of our Community Chest Fund in action. As part of CHIP’s social value programme, we offer grants of up to £10,000 to local projects that aim to improve the lives of individuals and communities. These grants are open to any initiative endorsed by a CHIC member that can demonstrate a clear benefit to people in need.

In 2024/25, I’ve had the pleasure of supporting several inspiring projects. These have ranged from donating refurbished computer equipment to individuals facing digital exclusion to backing a volunteer led farm in Stoke that offers a safe, educational space for the local community.

Added Value through the CHIC Team

Social value at CHIC isn’t just something we talk about but something we live and breathe as a team. This year, our colleagues have rolled up their sleeves and been involved in all kinds of volunteering efforts, from transforming garden spaces for residents to teaching children how to shoot a bow and arrow.

We have also hosted and taken part in fundraising events to support the wider work of CHIP. A personal highlight for me was our sponsored walk, which brought the team together in a fantastic show of solidarity. Also our golf day was great success, with every penny raised (£6000+) going directly back into the community.
 
 
Supporting Organisations through the Supply Chain

An integral part of CHIC’s social value programme is ensuring that every contract we procure delivers at least 1% of its turnover in social value. This might include donations to food banks, support for local schools, direct apprenticeships or a whole range of other activities that make a real difference to people’s lives.

If you attended our CHIP Dinner & Awards in May, you will have seen first hand some of the incredible work being delivered by the organisations we support. But this work needs ongoing support, both financial and practical, to continue.

If you are unsure how to direct the social value element of your projects, I encourage you to consider supporting one of CHIP’s existing partner organisations, especially if they are located in the area you are already working in. From ex-offenders rebuilding their lives to young people at risk of homelessness, the people we work with are some of the most resilient I’ve ever met.
 
To learn more about how CHIP is making a difference and how you can get involved, please visit: www.chipcharity.org.uk