CHIC CHAT




COVID-19 Update

A TALE OF TWO HALVES!

We are united by the huge disruption to normal life that the current pandemic has caused. Frontline staff are working flat out in high risk situations to protect the nations vulnerable, whilst many of us are working or furloughed at home. The construction industry and many of its supply chains’ have halted production – except for emergency activities – but our members – which provide people’s homes – must continue to function. Homes are now more occupied than ever.

The social effects of enforced lockdown will play out for many months and years to come. There could be a baby boom, an increase in divorce rates and partnership breakdowns. All of these will increase pressure on the need for more housing, and of a decent size and quality, with increased capacity for home working.

 

So, what are the two halves?

 

FIRSTLY, CHIC’S MEMBERS – HAs’ AND LAs’

 

  • They are required to have 12-18 months of liquidity by the housing regulator. This, plus a funding frenzy in 2019 in the run up to a potential ‘no deal Brexit’, means that landlords went into this in relatively good shape.
  • They may face rising arrears as Universal Credit applications hit record highs – but while the % increase may be significant, particularly in respect of leaseholders, for many the material impact will be limited, helped by government support.
  • And some are also looking to use the Bank of England support measures to further boost liquidity.
  • Planned rent rises, from 1st April 2020, after four years of the rent reduction, are proceeding, supporting operating income.
  • Maintenance work has reduced to emergency and essential compliance activities (where reporting responsibilities remain), so spend is significantly reduced and therefore more cash is being retained.
  • Newbuild construction sites have closed with a stall in development spend – this is also cash positive, as they are spending less.
  • Calls are already being made for additional investment from government to help get the housing market up and running again, with HAs’ the best-placed financially and structurally to move quickly.
  • Investors very much see this is a low risk sector vs. other industries/asset classes: retail, restaurants, hospitality etc. and credit rating agencies have also signalled strengthened sector liquidity. Recent bond issues were heavily oversubscribed.

 

So, the client half of the tale is in a sound place financially; most will come out of this period more cash rich than they entered it.

Reactions to supporting the supply chain and the response to the Cabinet Office’s guidance in PPN 02/20 (obliging organisations subject to Public Procurement Regulations to support contractors and suppliers) have been very varied. Some HAs’ have recognised the responsibility they have to both direct employees, interims, temporary and zero hours staff but also to their suppliers and contractors employees and businesses.

They continue to provide support and payments, living up to their values as responsible employers and clients. But others have been more extreme. Some have terminated all interim and temporary contracts – with little or no notice – are not paying the supply chain and consider that PPN 02/20 is not relevant to them (legal interpretation of the advice on this does differ). Some are the same organisations who claim to be great employers and have strong social values and responsibilities. For these contract clients, hopefully in a small minority, it is good news for their financial bottom line, but their social dividend will take a hammering.

 

AND OUR SUPPLY CHAIN PARTNERS – THE OTHER HALF

 

Life for construction firms, contractors and the supply chain is far more challenging, with the whole industry – CHIC included – feeling the squeeze.

Many staff are furloughed but overheads (management, premises, vehicles, plant, IT, insurances etc.) still have to be paid. Margins, which are already tight, will be further eroded. For many, these months are about a survival strategy, keeping contracts and jobs intact, so that when a degree of normality returns the construction industry has a hope of quickly re-establishing ‘business as usual’.

Any extra cash staying with clients will have the opposite effect on ‘the other half’. Contractors and suppliers will come out of this with tighter cash balances and a greater reliance on funders.

There are reports of some contractors seeing this as an opportunity to generate claims. If these are in the spirit (and detail) of PPN 02/20 then that would support survival, but if any are exploitative that would be, at least, unfortunate.

The sector has seen a significant decline in larger contractors over the last decade – tight margins and decisions made on cost (not value) have taken their toll. The sector needs to support its contractors and suppliers, which need to remain viable and profitable. There will, after all, be a lot of catch up work to do.

 

WHAT’S NEXT?

 

As lockdown restrictions ease – in due course – contracting and supply chain demand will be increased. There will be a big backlog of repairs (probably nearly one repair per home in the sector) and the need to catch up on stalled voids, planned investment and new development.

We need to manage this carefully together, to avoid big claims, peaks in labour and materials pricing and any exploitation of market opportunities (by clients, contractors and the supply chain).

My hope is that the strong social values that are shared across the sector will bind us all together after lockdown, to re-establish ‘normal life’ and prove that our joint ability to be socially responsible in response to the pandemic can be equalled in our commercial behaviours thereafter.

John Fisher, Managing Director

 

In Other News

 

Confusion is spreading across the housing association sector about whether organisations are legally obliged to support contractors and suppliers during the coronavirus crisis, even if they are unable to carry out the work because of government restrictions.

Inside Housing have published an very informative article to clear the air HERE

 

 



COVID-19 Member Response

Our members have all had to respond quickly and efficiently to first social distancing and then to the lockdown. Businesses that generally operate from central and satellite offices have had to adapt almost overnight to home working and to delivering emergency services only.

Our members also house and safeguard many vulnerable people, with some providing care and support services, so very much ‘front line’. So, our Board members in particular have helped to compile a summary of what’s been happening during the past few weeks;

• In mid to late March they reduced to providing only essential maintenance services and regulatory compliance work, switching to a full business continuity planning mode. Many have continued with voids & cleaning works whilst remaining fully compliant with government guidance on social distancing. The reintroduction of other workstreams is now becoming more likely in the coming weeks, with works such as grounds maintenance & external repair works most likely to commence first.

• Providing staff with adequate PPE has been an ongoing challenge. Many organisations have worked closely with their contractors and have encouraged a more joined-up co-ordinated approach, which has seen contractors helping to share PPE distribution.

• Some members are considering mitigation plans such as pushing back planned programmes if income remains under pressure over a prolonged period, to protect cash flow. This may result in a slower restart for planned programmes.

• Universal Credit claims have significantly increased and a common response, to help residents in difficult financial circumstances, has been to divert more staff into Money Advisory teams and customer support and services.

• There has been mixed adoption of the Job Retention Scheme (Furlough). Generally, organisations with in-house contracting teams furloughed operational staff not delivering emergency work early on, but there has been much less take up for office-based staff. Most though see a degree of furloughing as inevitable if restrictions continue.

• What is shared by all of our members is how their staff are being resilient and flexible, achieving great outcomes in support tenants and wider communities. All agree that staff are adapting well to working from home, with IT teams coming up trumps. There is a common view that the onset of more agile working has been brought forward a few years in a few weeks, with all staff being more adaptable and mobile. Once the dust has settled, it is predicted that the dynamic of the workplace will shift, and many will reconsider what it means to have an effective work/life balance.

• All members have responded with positive actions to ensure the safety of vulnerable residents. The elderly and other vulnerable people are being regularly contracted to see if they can be helped in any way to prevent them suffering from isolation and lockdown. Some have gone the extra mile, providing immediate response food parcel, referrals to welfare benefits and money advice services, lifeline alarm referrals and safeguarding referrals.

• Continuing to provide gas servicing has been one of the main maintenance issues for many, with some residents understandably being reluctant to allow access. Repair teams are doing all they can to mitigate as much risk as possible, ensuring the property has a working smoke alarm and CO2 detector. Some have increased resource in this area & provided time for staff to talk through any concerns with tenants & to make reassurance calls leading up to the booked service date.

• Positively, many staff teams are considered to be more connected than ever. In the ‘normal’ working environment, staff members may not come together and collectively discuss how to move their organisation and service delivery forward; regular calls and ‘meetings’ are now a common theme and real progressive teamwork is the outcome.

So whilst the last few weeks have doubtless seen all of our members having to react swiftly and decisively to unexpected operational changes, they have proven that workforces are truly agile, IT systems are resilient, customer care and support remains a central focus and that all staff have stepped up to the mark. We will be keeping in regular communication with our members to encourage collaboration and share ideas on how working practices will continue to evolve, as there is a gradual return to ‘normality’ and construction, repair, compliance and other investment works again start to be delivered.

If you have anything you would like to say, please get in touch ccoulson@chicltd.co.uk
 



Mental Stress

The impact of the Covid-19 outbreak is only beginning to be felt. The virus itself is only one of three contagions. The other two are economic and mental health. We are four weeks into a lockdown and the signs of mental stress are beginning to show. Domestic abuse cases are rising, and people are reporting feeling the strain on their mental health. The importance of mental toughness and resilience is more important now than ever.

There are four key areas where HAs’ and LAs’ can think about applying training and development. The first is with their leaders and equipping them with the mental skills to be able to maintain their health while handling the pressure of delivery. The second is to protect their staff during this period. Thirdly, how can they support the tenants and service users and develop their resilience when many are already mentally sensitive. Lastly, when we begin to come out of this period and have to embrace a changed ‘world’ how do they support staff with the mental skills and capabilities to embrace the changes and still perform to meet the challenges this will present?

The answer lies in understanding mental toughness/resilience and being able the tools and techniques accordingly. One way to quickly assess and support staff with useful tools is via the Pandemic Resilience Test. We are able to provide organisations with the opportunity to take this test for FREE for a short period. If you’d like to do that or have a conversation about how mental toughness training might be of benefit to your organisation then please contact us.
 
 



CHIC Conference 2020

Friday 23rd October will see our 10th annual conference, hosted once again at the Sixways Stadium in Worcester. By then we hope that the housing industry is back into full swing and you will be needing a much-deserved break from the backlog of work from summer!

COVID-19 will have no doubt have stretched resources, tested contingencies and made the sector pull out all of the stops to mitigate risks to both residents and businesses. Many lessons will have been learnt by the time our conference comes around and we want to bring together all our ideas to ensure we are moving towards a unified goal, providing more and better housing for all.

One of the difficulties we have faced in recent years was, and still are, is smartly managing fire precaution planned programmes following the Grenfell tragedy. Our fire prevention workshop will be delivered by a selected group of individuals who will be sharing their expertise and best practise.

From Operatives to Board Members, we can guarantee you will leave our conference with newfound knowledge that can be implemented in your organisation. If you would like to book your free place at this must attend event, please CLICK HERE

If you have already booked your place and have any issues with the date change, please get in touch at ccoulson@chicltd.co.uk