CHIC CHAT

CHIC Conference 2024

WEDNESDAY 22ND MAY 2024
at Telford International Centre

WE HAVE AN EXCITING LINE UP OF SPEAKERS

Explore our 13 Workshops, featuring current topical issues such as Retrofit Lessons and Challenges, Tackling Disrepair, People & Building Safety and Funding Decarbonisation. The schedule for the day is available on our website. We are expecting over 500 delegates in attendance, supported by 58 exhibitors from CHIC’s supply chain.

CONFIRMED SPEAKERS INCLUDE

Richard Blakeway, Housing Ombudsman

Antoine Pellet, Head of Retrofit Credits, HACT

Paul Rogers, National Decarbonisation Manager, CLC

David Pierpoint, CEO, The Retrofit Academy

Lara Oyedele, Past President of CIH

Wayne Gethings, Chief Executive, Wrekin Housing Group

Rob Gilham, Corporate Director, Walsall Housing Group

Petronila Osodo, Head of Remediation, Notting Hill Genesis

Dusi Thomas, Head of Asset Management & Sustainability, Valleys to Coast

View the full speakers list

CHIP AWARDS DINNER

Following the Conference, our aligned charity CHIP will be hosting its annual Charity Dinner & Awards event, taking place from 6.30pm until midnight.

You can now book a table, individual places or sponsorship.

We are excited to recognise and celebrate the work our members and supply chain partners are doing within their communities. These awards are presented on the basis of outstanding progress with personal development, practical and theoretical ability, a positive approach to employment and a focus on great customer service.

THIS YEAR’S AWARD CATEGORIES ARE:

Apprentice of the YearHigh Achiever of the Year - Above & BeyondSocial Value Employer of the YearMentor of the YearSocial Value Impact Award

Newbuild Framework

We are excited to announce that our Gold Standard Newbuild Framework will be available to CHIC members next month, providing a comprehensive solution to deliver all types of development related services and works.

The framework lots and workstreams were shaped through consultation with CHIC’s members, consultants and contractors to ensure that it offers a compliant route to market that addresses the sectors evolving needs.

This new 8-year Framework for construction works and consultancy services will cater for a wide range of project types, from small infill and garage sites to large estate regeneration projects including newbuild, refurbishment/retrofit and cross subsidy housing for sale. It also provides MMC solutions including fully modular, frame & panel and turnkey options.

Structured into three lots with national coverage, the framework incorporates the following key elements:

Lot 1 for Consultancy Services encompasses Project Management, Architectural, Structural and Civil Engineering and Principal Designer Services.

Lot 2 offers Traditional & Main Contractors for MMC, Fully Modular supply-only solutions, Frame and Panel supply-only options and Contractor/Manufacturer Turnkey services. It provides flexibility and efficiency, allowing members to choose from a range of construction approaches that suit their specific project requirements.

Lot 3 focuses on Development and Regeneration. It is intended for large-scale projects, providing a comprehensive approach to urban renewal. It offers solutions for newbuild developments, refurbishment, retrofitting and cross-subsidised housing for sale.

The framework addresses the specific needs identified during CHIC's stakeholder consultation process, including a longer term duration, MMC options and support, consultancy services, a solution for larger regeneration projects, the use of standard contracts, BIM integration and a focus on collaborative and added social value.

Sarah Davey, CHIC’s Head of Development commented, "This framework offers our members an inclusive approach, encouraging innovation, efficiency and social value outcomes. We believe it will help our members to deliver their newbuild developments efficiently, setting a gold standard for the sector."

LAUNCH EVENT ON 7^TH MARCH 2024 IN BIRMINGHAM

Taking place at Conference Aston in Birmingham city centre, the purpose of the event is to explain how the newbuild framework will work and answer any questions you may have.

We expect to be joined by CHIC’s members development teams, MMC designers and manufacturers, contractors, consultants and our legal representatives for this procurement, Trowers & Hamlins.

The day is split into two parts. The morning will be dedicated to Lot 1 – Consultancy Services and the afternoon will be for Lots 2 & 3 – Contractors / MMC Manufacturers.

To register for your place, please fill out the registration form

Updates from CHIC

HEALTHY HOMES FRAMEWORK - SUBMISSION DEADLINE EXTENDED

CHIC is procuring for a 4 year framework for asset decarbonisation, retrofit and building safety solutions, providing a singular solution for our members to design, assess and deliver their net zero projects and programmes.
The Framework includes provision for goods, works and services and is open to social housing providers that are members of CHIC. The framework is split into 3 lots:
Lot 1 – Consultancy Services
Lot 2 – Works and Services
Lot 3 – Digitisation
For more information, please click here: https://www.find-tender.service.gov.uk/Notice/034414-2023

The submission Deadline has now been extended to Friday 9^th February 2024, so you just have time to submit your tenders.

We're thrilled to extend a warm welcome to Matthew Maycroft and Lewis Chant, the newest additions to the CHIC team who will be joining us shortly.

Matthew is the latest member of our growing Procurement team. His role as Procurement Officer will be reporting into our Senior Procurement Manager to engage with all relevant stakeholders to support the end-to-end delivery of new projects across a broad range of frameworks, long term contracts, DPS’ and mini competitions.

Meanwhile, Lewis joins our supply chain team as or new Partnerships Executive. His responsibilities involve managing CHIC’s relationship with the supply chain to support all programmes being delivered through CHIC frameworks, contracts and DPS. He will work closely with the CHIC Member Services Team to provide cohesive operational support services to all of CHIC's supply chain.

Exhibit with CHIC at HOMES UK27-28 November 2024, ExCel London

We are delighted to have rebooked the CHIC Community Pavilion and have 14 exhibition slots available for booking. We have taken partner feedback onboard and now have an exciting new layout to enhance networking opportunities. If you would like to book your place, please click the link below:

Book Here

Please note that spaces are limited and we operate on a first come, first served basis. This opportunity is exclusively available to CHIC supply chain partner organisations, so be sure to act swiftly to secure your space within the CHIC Pavilion.

If you have any questions or require further information, please contact us at marketing@chicltd.co.uk.

Windows & Doors Framework

We are thrilled to announce the launch of CHIC's new framework, providing access to a diverse range of window and door manufacturers.

Tailored to meet the evolving needs of the industry, CHIC's framework is split into three distinct Lots.

Lot 1: Windows & Doors The supply and fit of Windows and Doors and associated goods, works and services, under the following workstreams.

Workstream 1 – uPVC Systems

Workstream 2 – Timber Systems

Workstream 3 – Aluminium Systems

Workstream 4 – Alternate Systems

Lot 2: Doors The supply and fit of Communal Entrance Doors and associated goods, works and services, under the following workstreams.

Workstream 1 – Communal Entrance Doors

Workstream 2 – Composite Doors (including Fire Doors)

Workstream 3 – Door Canopies

Lot 3: Roofline & Rainwater Goods The supply of fascia, soffit, bargeboards, and rainwater goods including gutters and downpipes and associated goods, works and services, under the following workstream.

Workstream 1 – Roofline & rainwater goods

A full list of suppliers can be found on our website here: https://www.chicltd.co.uk/services/frameworks/

Construction Skills Crisis

Navigating the People and Skills Crisis in UK Social Housing Construction

The social housing sector is facing a shortage of skilled professionals in repairs, maintenance and construction, largely due to the perception that construction careers lack appeal. This perception hinders our ability to provide essential maintenance services and build new homes. To tackle this issue, it is crucial to transform how we view construction and housing, making them more attractive career options for individuals at all career stages.

To achieve this we need collaborative effort. This involves creating communities that not only offer suitable living conditions but also highlight the various opportunities in the construction industry. Improving career prospects requires the development of educational programmes and mentor initiatives to guide individuals toward careers in repairs, maintenance, and construction. Effective communication channels tailored to different age groups are essential for providing accurate information and dispelling misconceptions.

The integration of emerging technologies is a key factor in changing the perception of the construction sector. Modern Methods of Construction (MMC) and innovative architectural practices demonstrate the industry's commitment to efficiency, sustainability and technological advancement. The use of sophisticated technology, such as improved tracking systems for van fleet routes, enhances operational efficiency and underscores the industry's adoption of modern solutions. These technological advancements not only improve efficiency but also serve as tools to attract a new generation of professionals by showcasing the industry's relevance in the modern era.

What CHIP is doing to help

CHIP was established to support delivery of the social value objectives set for Communities and Housing Investment Consortium (CHIC). One of the six core areas of social impact within CHIP’s objectives is Employment Sponsorship, creating sustainable opportunities for individuals distant from the workplace.

CHIP’s commitment is to work with and financially support LEGs’ in the main regions of CHIC’s active members, to secure permanent employment for people who are disadvantaged or distant from the workplace, including:

- NEETS

- Individuals living with disabilities

- Ex-offenders

- Modern Day Slavery victims

- Homelessness

- Older People

- Ethnic and Racial Minorities

- Ex-armed Forces

CHIP’s current partners include Black Country Housing Group, Jericho, St. Basils and BounceBack, and there have already been some great outcomes. You can find out more on the CHIP website HERE

Continuing the Conversation

This year at CHIC Conference 2024, we will be hosting the workshop ‘How do we fill the skills gap?’ – This will consider ‘Building better communities and creating attractive career prospects – are we making a difference to get people into construction careers?’

In this workshop we will explore strategies to address the skills gap and promote our sector to a new generation of workers. We will discuss the current state of the skills gap and the reasons behind it, including demographic changes and negative perceptions about a career in construction.

Our speakers will each provide their own thoughts on what we need to do and what they are already doing to attract, train and support new talent. We want their presentations to inspire some healthy debate with delegates about how, through collaboration with CHIC and CHIP.

Click Here to register your place and find out who we have on the line up of speakers.

Saxon Weald Case Study

Case Study: Streamlining Grounds & Tree Maintenance Procurement

Member’s Challenge

Saxon Weald contacted CHIC to assist with a large-scale procurement need for their Grounds & Tree Maintenance project, for all their housing stock.

This exercise saw the sites split into five Lots, four for grounds maintenance and one for trees, with the possibility of a different contractor winning each Lot.

CHIC vetted all the interested contractors to onboard to our Dynamic Purchasing System, carrying out due diligence to ensure they have sufficient credentials, allowing them to bid on a maximum of two of the Lots. CHIC provided support with the tender questions and the scoring, presenting bidding contractor responses in a digestible format and quantifying answers to allow easy selection of successful applicants.

Once Saxon Weald approved selection of the winning contractors, CHIC collated all documentation so they could be onboarded to their systems. Utilising CHIC’s DPS, they conducted a mini competition, resulting in the selection of three successful contractors covering all regions.

“The overall process was seamless, efficient, and we will happily utilise their services again in the event of another large-scale retender.” Thomas Coleman, Saxon Weald.

Post-Contract Support

Recognising the need for ongoing support, Saxon Weald saw the benefit of using CHIC's managed service solution. Regular review meetings were established, fostering continuous communication between Saxon Weald, CHIC and each contractor.

These meetings became a forum to discuss potential issues and ensure that the contract runs as expected. This collaborative approach strengthened the partnership, ensuring effective management and addressing any challenges promptly.

It was a pleasure to work with Saxon Weald on this activity and I wish to congratulate all the successful contractors on the award of their new contracts." Joanne Heyes, CHIC

Feedback from the Appointed Contractors:

Connick Tree Care: "We look forward to working in partnership with Saxon Weald, to ensure that trees on their properties are healthy, safe and well maintained and that our services meet the needs and expectations of the residents. Our teams of experienced and knowledgeable arborists are committed to producing high quality workmanship and providing excellent customer service. We are confident that we will exceed the expectations of Saxon Weald and its residents and look forward to developing an excellent partnering relationship." Zoe Hazelden, Senior Administrator

GreenServe: "GreenServe’s successful procurement and execution of the grounds maintenance contract for Saxon Weald demonstrates the company’s expertise and delivering high-quality, sustainable services. The ongoing project management reflects GreenServe’s adaptability and commitment to client satisfaction. This case serves as a model for future endeavours in similar procurement processes. Above all, communication and feedback from Saxon Weald has been the main factor in GreenServe being able to successfully deliver on their tender proposal." Darren Cooper, Director

Grounds Care Group: “We are pleased to share our positive experience with the recent grounds maintenance procurement exercise on behalf of Saxon Weald by CHIC. The process was remarkably well-organised and communicated, showcasing a transparent and inclusive approach that truly reflects the commitment to excellence from all parties, even more so with a strict deadline. From the initial framework evaluation right through to the invitation to bid and contract award, CHIC managed a comprehensive process, outlining project requirements and evaluation criteria. This clarity allowed us to prepare a thorough and competitive proposal, aligning our services with Saxon Wealds specific needs.” Adam Brindle, CEO / Founder

Scapes Group: “We are pleased that the work which has been carried out thus far has been to best horticultural best practice. We have received positive feedback from local residents about the grounds maintenance, saying that the Scapes team went above and beyond and were approachable, helpful and went away with the area looking very smart.” Nikki Rapley, Customer Service Co-Ordinator

This case study illustrates CHIC's dynamic and collaborative approach, ensuring a tailored solution to Saxon Weald's procurement challenges and ongoing success in grounds and tree maintenance. The positive feedback from the appointed suppliers echoes the effectiveness of the process and the commitment to exceeding expectations.

More about CHIC’s Grounds Maintenance DPS

Grounds maintenance is an essential aspect of maintaining social housing and construction sites. It includes a range of activities such as grass cutting, hedge trimming, weed control and general upkeep of communal areas. Ensuring that these areas are well maintained is not only important for the safety and well being of residents and workers but also for maintaining the aesthetic appeal of the properties. Therefore, it is imperative for organisations to have a compliant route to market for this service.

CHIC’s Dynamic Purchasing System (DPS) is an effective way to procure grounds maintenance services, providing a flexible and streamlined approach that allows organisations to engage with pre-vetted suppliers who are capable of delivering high quality services.

Find out more: https://www.chicltd.co.uk/services/dynamic-purchasing-system-solutions/grounds-maintenance/

Creating Job Opportunities

High Achievements at J Tomlinson

Terri Walker, who began as a Resident Liaison Officer at J Tomlinson in 2020, quickly stood out for her excellent customer support. Recognised as a rising star, she earned a promotion to Senior Resident Liaison Officer within 18 months and later to Customer Engagement Manager in November 2022. In her managerial role, Terri aimed to set an example and uphold high customer service standards within the growing Resident Liaison team.

In May 2023, Terri was nominated and won the CHIP Award for High Achiever of the Year during CHIP’s Annual Fundraising and Awards Dinner. Unfortunately, shortly thereafter J Tomlinson entered administration, resulting in the loss of jobs for many staff, including Terri.

Discovering Talent at CHIP Roundtable

Matt Hilton, CLC’s Operations Manager, attended a roundtable event hosted by CHIP in October 2023 that celebrated the successes of the charity’s first year. After reading the CHIC social value annual report and noting CHIP award winners, Matt, aware of J Tomlinson’s situation, reached out to Terri via LinkedIn. CLC had been looking to fill a social value manager role and Terri’s impressive interviews with Matt convinced both parties that it was a good fit.

Terri has now been working at CLC for three months, demonstrating remarkable progress. She has actively contributed to the substantial social impact that CLC achieves through its contracts. The organisation focuses on five key pillars of social value: Education and Skills, Community Engagement, Local Economies, Environmental Sustainability and Health and Well-being. CLC is involved in school outreach programmes, facilitating talks, organising work experience, hosting careers fairs and addressing mental health and staff wellbeing initiatives.

Terri Walker said “Their support not only reinstated my professional journey but also allowed me to continue contributing to a cause I am deeply passionate about. I am sincerely thankful to CLC Group and CHIP for allowing my career to thrive again.”

Emma Macaulay, CHIP Social Value Manager, emphasised the importance of networking and recognising achievements in the social value space. She pointed out that without the event, the paths of Terri and CLC might not have crossed, potentially hindering Terri’s ongoing efforts to support local communities.

More about Social Value at CLC

CLC Group is committed to creating a positive, social, and environmental impact throughout the projects we deliver and the communities we serve. Their Five Key Pillars are embedded throughout its people and are fundamental to the culture of CLC Group. They aim to leave a legacy for future generations whilst fulfilling its “reputation to maintain”. As an organisation, they intend to conduct operations responsibly and sustainably and plan to contribute to the communities’ well-being and the environment. The policy outlines the key commitments that CLC Group will strive to achieve.

More about CLC can be found at: https://www.clcgroup.com/

Community Project Competition

CHIC accredited supplier Bamford Doors are once again running their very successful “Spring is in the Air” Competition which we are delighted to share with our members. They will be contributing 1 day of labour including up to 4 staff members and a value of goods of up to £1000.

Bamford Doors truly make a difference and greatly improve the well-being of residents and the environmental biodiversity. With the struggles that many have endured in the past year, they understand the need for a safe and secure outdoor space that allows greater social interaction in our communities.

Not only will your residents benefit from the great donation, they have partnered up with other charity organisations to procure goods and materials for the project.

In addition to supplying general garden items such as bird feeding stations, bird boxes, bug hotels, picnic benches, they will contribute their time and labour to the project.

To enter, please email your application to michelle@bamforddoors.com with a brief description explaining:

- Who you are

- The location of the project

- Picture of the garden space

- Who is going to benefit from this project and their needs

DEADLINE for entries: 30th April 2024

Take a look at previous winners:

https://bamforddoors.com/corporate-social-responsibility/